Nyxo provides the platform; creators sell their own products and services. This policy sets the default approach to refunds. A creator may offer a more generous window, shown at checkout.
1. Digital products
Because downloads are delivered instantly, they're generally non-refundable once accessed. If a product is faulty, materially not as described, or was never delivered, you're eligible for a refund within 7 days of purchase.
2. Courses
Course access is refundable within 7 days of enrolment provided you haven't completed more than a small portion of the content. Drip-released cohorts may have their own terms shown at checkout.
3. Services & 1:1 sessions
You can cancel or reschedule a booking up to 2 hours before the start time for a full refund. No-shows and late cancellations are generally non-refundable, at the creator's discretion.
4. How to request a refund
Use the order page in your buyer library to request a refund, or contact the creator directly. If you can't reach them, email hello@nyxo.store with your order ID and we'll help mediate.
5. How refunds are processed
Approved refunds are returned to your original payment method via the payment gateway (Razorpay/Stripe). Banks typically take 5–10 business days to reflect the credit. Approved access is revoked when a refund is issued.
6. Platform fee on refunds
When an order is fully refunded, the buyer receives the full amount they paid. Gateway charges are governed by the gateway's own terms.
7. Chargebacks & disputes
If you don't recognise a charge, please contact us before raising a chargeback so we can resolve it quickly. We cooperate fully with gateway dispute processes.
8. Contact
Questions about a refund? Email hello@nyxo.store or visit our contact page.